Terms & Conditions

Welcome to The CoreSphere Technologies. We are a sole proprietorship business based in Mumbai, Maharashtra, India, providing software development, website development, SaaS, WaaS, automation, artificial intelligence-enabled solutions, maintenance, support and related digital services.

By accessing this website, requesting a quotation, accepting a proposal, placing an order, making a payment or using any of our services, you confirm that you have read, understood and agreed to these Terms & Conditions.

1. Definitions

For these Terms:

• “The CoreSphere Technologies”, “we”, “us” or “our” refers to The CoreSphere Technologies, a sole proprietorship business operated from Mumbai, Maharashtra, India.
• “Customer”, “client”, “you” or “your” refers to the individual, business or organisation using the website, requesting services or making a payment.
• “Services” includes software development, websites, SaaS, WaaS, subscriptions, implementation, customisation, integrations, hosting assistance, maintenance, support, consulting and other digital services offered by us.
• “Proposal” includes any written quotation, scope document, estimate, invoice, email confirmation, work order or service agreement issued or accepted by us.

2. Website Use

This website provides information about our business, products and services and may also allow customers to submit enquiries, request quotations, access product websites or make authorised payments.

You agree not to:

• Use the website for unlawful, fraudulent, abusive or misleading activities.
• Attempt to gain unauthorised access to the website, servers, accounts, databases or software systems.
• Upload malicious code, interfere with security controls or disrupt website availability.
• Misrepresent your identity, authority, business details or payment information.
• Copy, scrape, reproduce or commercially exploit website content without written permission.

3. Services, Quotations and Scope

The nature, scope, price, estimated delivery schedule and payment milestones for custom services will normally be specified in a written proposal, quotation, invoice, email confirmation or separate agreement.

A quotation is valid only for the period stated in it. Where no validity period is stated, it remains valid for 15 calendar days from the date of issue unless withdrawn or revised earlier.

Work will begin only after the required advance payment, information, content, credentials, approvals and access have been received from the customer, unless otherwise agreed in writing.

Any requirement outside the accepted scope may be treated as a change request and may involve additional charges and revised timelines. We will communicate material changes before proceeding.

4. Pricing, Taxes and Invoices

Prices may be displayed on the website or communicated through a quotation, proposal, subscription plan or invoice. Custom project prices are based on the agreed scope and may be collected as an advance, milestone payment, subscription fee, maintenance fee, renewal fee or final settlement.

All prices are exclusive of applicable taxes, duties, levies, bank charges, foreign exchange charges and statutory fees unless expressly stated otherwise. Applicable taxes will be charged and disclosed as required by law.

Customers are responsible for reviewing the quotation or invoice before payment and promptly notifying us of any discrepancy.

5. Payments

Payments may be accepted through bank transfer, UPI, merchant QR, authorised payment links, cards, NetBanking, wallets, payment gateways or other methods displayed or communicated by us.

Online payments may be processed by authorised banks, payment gateways, merchant-acquiring partners or other regulated payment service providers. Their separate terms, privacy practices, availability, security checks and transaction limits may apply.

The CoreSphere Technologies does not request or store a customer’s UPI PIN, card PIN, complete card number, CVV, NetBanking password or one-time password. Customers must never share such confidential credentials with us or with anyone claiming to represent us.

A payment is treated as received only after it is successfully credited and confirmed in our records. A screenshot, payment instruction or pending bank status does not by itself constitute final payment.

5.1 Failed, Pending or Duplicate Payments

• If a transaction fails or remains pending, the customer should first verify the final status with their bank or payment service provider before attempting another payment.
• If an amount is debited but not credited to us, reversal timelines are normally controlled by the customer’s bank or payment service provider.
• A verified duplicate payment received by us will be adjusted against an outstanding invoice or refunded to the original payment source, subject to verification.
• Customers should provide the transaction reference, amount, date, invoice or quotation reference and payer details when requesting payment support.

5.2 Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, customers should contact us at info@thecoresphere.com so that we can review the transaction, service status and supporting records. Fraudulent or unjustified chargebacks may result in suspension of services and recovery of applicable costs, subject to law.

6. Delivery and Activation of Digital Services

Our services are primarily digital. No physical shipping is involved unless expressly stated in the relevant proposal or invoice.

Delivery may include website deployment, software access, account or workspace activation, source files, configuration, credentials, reports, documentation, training, implementation or another agreed digital deliverable.

Estimated timelines begin only after receipt of the required payment and all necessary information, content, approvals and access from the customer. Delays caused by incomplete inputs, delayed approvals, third-party services, infrastructure providers or events beyond our reasonable control may extend the delivery schedule.

For subscriptions or hosted platforms, activation may be automatic or manual after successful payment and verification. If payment succeeds but activation does not occur within the communicated period, the customer should contact us with the transaction reference.

7. Customer Responsibilities

The customer is responsible for:

• Providing accurate, complete and lawful information, content and instructions.
• Ensuring that supplied text, images, trademarks, data and other materials do not violate third-party rights.
• Maintaining secure credentials and restricting system access to authorised users.
• Reviewing deliverables and providing approvals or consolidated feedback within agreed timelines.
• Maintaining lawful backups and operational procedures unless backup services are expressly included in the proposal.
• Using software and services in accordance with applicable laws, industry requirements and product-specific terms.

8. Cancellations and Refunds

Cancellation and refund eligibility depends on the type of service, project stage, work already completed, resources committed, third-party costs and the terms stated in the applicable proposal, invoice or subscription plan.

• A customer may request cancellation by emailing info@thecoresphere.com from the registered or authorised email address.
• Where work has not started, an approved refund may be issued after deducting non-refundable bank, gateway, administrative or third-party charges actually incurred.
• Once work has started, advance payments and completed milestone payments are generally non-refundable to the extent of work performed, time reserved, resources allocated and costs incurred.
• Domain registration, hosting, SSL certificates, licences, APIs, messaging credits, advertisements and other third-party purchases are non-refundable once ordered or activated, unless the relevant provider approves a refund.
• Subscription fees are governed by the applicable product plan and product-specific cancellation or refund policy.
• Verified duplicate payments, incorrect billing or payment received without service activation will be reviewed and resolved through adjustment, activation or refund, as appropriate.
• Approved refunds will ordinarily be initiated within 7–10 working days to the original payment source, although the customer’s bank or payment provider may require additional time to credit the amount.

A separate Refund & Cancellation Policy may provide additional details and will form part of these Terms once published on this website.

9. SaaS and WaaS Products

Access to specific products, including DentaSphere and any other SaaS or WaaS platform operated or promoted by The CoreSphere Technologies, may be governed by separate product Terms of Service, Privacy Policy, subscription conditions, acceptable-use rules and service-specific agreements published on the relevant product domain.

Where product-specific terms conflict with these general Terms, the product-specific terms will apply to the extent of that conflict for the relevant product or subscription.

10. Intellectual Property Rights

Unless otherwise stated, The CoreSphere Technologies or its licensors own the intellectual property rights in the website, branding, software, designs, documentation, workflows, code libraries, templates, content and other materials created or used by us.

Customers receive only the rights expressly granted in the applicable proposal, licence or product terms. No ownership or licence is transferred merely because a customer has viewed the website, received a quotation or made a payment.

You must not, without written permission:

• Republish, sell, rent, sublicense or commercially exploit our website content or proprietary materials.
• Reverse engineer, decompile, bypass security controls or attempt to extract source code from hosted software except where expressly permitted by law.
• Remove copyright, trademark, attribution or proprietary notices.
• Use our name, logo or product identity in a misleading manner.

11. Customer Content and Data

The customer retains ownership of lawful content and data supplied by the customer. The customer grants us a limited right to access, process, copy and use that content only as reasonably necessary to provide, secure, support and improve the contracted services or comply with legal obligations.

Personal data is handled according to our Privacy Policy and any applicable product-specific privacy terms or data-processing agreement.

12. Confidentiality

Each party should protect non-public business, technical, commercial and customer information received from the other party and use it only for the relevant business relationship, except where disclosure is authorised, already public, independently developed or required by law.

13. Third-Party Services

Services may depend on third-party platforms such as hosting providers, domain registrars, cloud services, messaging providers, payment processors, APIs, software libraries, app stores or external integrations.

We are not responsible for outages, policy changes, account restrictions, price increases, security incidents or service limitations caused by third parties outside our reasonable control. Where possible, we will assist the customer in identifying practical alternatives.

14. Warranties and Disclaimers

We will provide services with reasonable skill and care based on the agreed scope. However, unless expressly promised in writing, we do not guarantee uninterrupted operation, error-free software, specific rankings, business results, revenue, regulatory approval, compatibility with every third-party system or permanent availability of external services.

Website information is provided for general business information and may be updated without notice. Customers should obtain independent legal, tax, financial, medical or regulatory advice where appropriate.

15. Limitation of Liability

To the maximum extent permitted by applicable law, The CoreSphere Technologies will not be liable for indirect, incidental, special, exemplary or consequential loss, including loss of profits, revenue, goodwill, opportunity or data arising from use of the website or services.

Our total aggregate liability arising from a specific paid service will not exceed the amount actually paid to us by the customer for that specific service during the six months immediately preceding the event giving rise to the claim, except where liability cannot lawfully be limited.

16. Indemnity

The customer agrees to indemnify and hold The CoreSphere Technologies harmless from reasonable claims, losses and costs arising from unlawful customer content, misuse of services, infringement of third-party rights, unauthorised access caused by the customer or breach of these Terms, subject to applicable law.

17. Suspension and Termination

We may suspend or terminate access to services where payments are overdue, credentials are compromised, usage is unlawful or abusive, security is threatened, these Terms are materially breached or suspension is required by a bank, payment provider, hosting provider, government authority or applicable law.

Where reasonably possible, we will provide notice and an opportunity to resolve the issue. Immediate action may be taken where necessary to prevent fraud, security incidents, legal violations or harm to other users.

18. Force Majeure

Neither party will be responsible for delay or failure caused by events beyond reasonable control, including natural disasters, internet or power failures, cyberattacks, epidemics, war, civil disturbance, government action, banking outages, payment network failures, labour disruption or failure of essential third-party infrastructure.

19. Electronic Communications

You consent to receive transactional communications relating to enquiries, quotations, invoices, payments, support, activation, security and service delivery through email, telephone, SMS, WhatsApp or other contact details provided by you.

Promotional communications will be sent only where permitted by law and applicable consent choices. You may request removal from promotional communications without affecting essential service messages.

20. Complaints and Grievance Support

For service, billing, payment, privacy or grievance matters, contact us using the details below. Please include your name, business name, registered contact details, invoice or quotation reference, transaction reference and a clear description of the issue.

We aim to acknowledge genuine complaints within two working days and make reasonable efforts to resolve them promptly, depending on the nature and complexity of the matter.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of India. The parties should first attempt to resolve disputes through good-faith communication. Subject to applicable consumer-protection and other mandatory laws, disputes will be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India.

22. Changes to These Terms

We may update these Terms to reflect changes in services, payment methods, legal obligations or business practices. The revised version will be published on this page with an updated effective date. Continued use after publication constitutes acceptance of the revised Terms, subject to applicable law.

23. Contact Information

Questions about these Terms may be sent to info@thecoresphere.com.